FAQs

Q: How quickly will my order ship once it has been placed?

A: Plants take up to 6 days to get to Florida from Indonesia, but the total process could take up to 3 weeks post-import order date scheduled.

Valdis Plant Shop has to obtain all the necessary paperwork in Indonesia to ship each shipment which normally takes a week, but up to 2 weeks. 

Q: Can I order plants from both Fantzy Plantz Florida, and custom imports?

A: Yes. Plants ordered from Fantzy Plantz on hand supply in Fl, will ship and be delivered separately from custom imports ordered. It can all be done on the same purchase. On hand plants purchased will process, and be shipped within one week of purchase.

 Q: I received my plant but some of the leaves have yellowed or it looks sad (wilted, etc).  Can I get a replacement plant?

A: Certain plants are a bit fussy during shipping, but with proper care should bounce back.  If you believe this is an issue that is not of normal plant shock nature please contact us with photos or video within 24 hours of receiving your order so that we can take a further look. We do not accept returns on any plant that exhibits signs of stress (ie. yellow leaves) from being shipped.  These plants will recover within a few weeks usually.  If you have questions on how to acclimate stressed plants please reach out to us at FantzyPlantz@gmail.com